Black/Gray screen when booting Final Fantasy XV? Try this!

Written by Branton

Last updated May 10, 2020

Trying to play Final Fantasy XV but you can’t get into the game due to a gray or black screen when trying to launch it? Don’t fret! The fix is super easy and will only take a few minutes at most, hopefully.

final fantasy xv 1

Fixing this bug requires editing the GraphicsConfig.ini file found under “C:/Users/[your username]/Documents/my games/FINAL FANTASY XV/[lots of numbers]/savestorage”. You can use any basic text editor, like Notepad, to open the file and make the required changes.

All you have to do is scroll down to [DisplaySettings] and change the “HardwareFullScreenMode=1” line to “HardwareFullScreenMode=0”. Once you’ve done that all you have to do is save the file and try to launch FFXV again! Chances are, it’ll work without a problem this time!

Here are the steps:

  1. Go to “C:/Users/[your username]/Documents/my games/FINAL FANTASY XV/[lots of numbers]/savestorage”
  2. Open “GraphicsConfig.ini”
  3. Scroll to “[DisplaySettings]”
  4. Find “HardwareFullScreenMode=1” and change it to “HardwareFullScreenMode=0”
  5. Launch Final Fantasy XV

That’s it! After that you should be able to get into the game without a problem. I mean, as far as black/gray screen problems go, you might run into something else but who knows!

Another, less preferable option, is simply hitting alt+enter and putting FFXV into windowed mode. Although this isn’t ideal, it’ll work in a pinch or if you’re worried about editing game files.

If nothing else, I hope this helped you fix Final Fantasy XV’s black/gray screen problem! Have another solution or do you feel I overlooked something? Let me know in the comment section!

Full disclaimer: I didn’t discover this fix, instead I found it on Steam’s discussion board for FFXV. I wish I knew who the first person to write about it was as I would definitely like to give them credit! If you know who they are, leave a comment and let me know!

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August 18, 2022 11:05 am

I have same problem on PS5. The game bricked itself after a hard crash. Uninstalled and reinstalled but to no avail.

September 10, 2022 2:10 am
Reply to  Anonymous

This happened to me last week. Unfortunately, I still stuck and very frustrated.

June 24, 2022 11:16 pm

I experienced this bug in my ps5. Any ideas on how to fix ?

March 15, 2018 11:04 am


What if i do not have those folder in “my documents”.

I’m on W10.

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